FAQ - Frequent questions about my NYC Transportation

-When making my reservation from the airport, what time should I put in the reservation ?
Put down the exact time of the landing
-Where can I find my Driver at the airport ?
When you place the reservation it's an optional meet & greet inside the terminal with $35 charged, or curbside pick up whit no charge
-Can the Driver meet me inside the terminal with a sign ?
Yes, just when you put in the reservation a window with your flight info will pop up and you will be given the option to be inside with a sign or curbside pick up
-What does curbside pick up mean ?
Curbside pick up means outside the terminal
-How can I find my driver at curbside pick up ?
Your driver will text you at your arrival with the car details
-If my phone doesn't work in New York how can I find my Driver ?
The best option is request for meet & greet inside, otherwise it can be very difficult.
-I have to pay any cash for tolls to the Driver ?
No our fares include all fees and tolls but just in case you ride has extra tolls, will charged on your bill after or before the ride whit notice in advance whit your apruval. Only the tip is optional.
-The tip is included on the fare ?
Yes, the tip is included, additional tips is optional
-Can I get a child seat ?
Yes when you place your reservation you have the option to request rear or forward facing, and the cost is $25 for each child seat.
-Are you monitoring my flight ?
Yes your driver and our dispatcher are monitorig your flight permanently for that reason it is very important to place your flight info in your reservation.
-How long is the grace waiting time period after the flght has landed ?
For the international arrivals it is 60 minutes, for domestic flights it is 30 minutes
-How many hours in advance do I have to place the reservation ?
Our system only permits the reservation to be taken within 3 hours in advance
-Can I cancel my reservation ?
Yes you can cancel at any time.
-How many hours in advance can I cancel my reservation with no charge ?
You can cancel your reservation 3 hours in advance with no charge
-I have to confirm my reservation ?
It is not necesary if you received our e mail confirmation.
-How can I change my reservation details ?
You have to contact us at 1-866-590-5444 talk with our operartors and request the e mail with the modification details
-What happens if my flight is delayed and I can't contact you ?
It is not a problem we are always monitoring your flight
-When will my credit card be charged ?
Right after your confirmation
-In case of canceling my reservation how long until i am refunded ?
Within 2 or 3 business days
-How do I cancel my reservation ?
The best way to cancel your reservation is to reply in the confirmation e mail whether you would like to cancel or modify the reservation